Mike is an expert in customer experience design and an international conference speaker. On April 15, 2016 in Atlanta, he’ll lead a public workshop to give consultants and facilitators knowledge about and experience with Journey Maps. (register here, $50 for non-members) Journey Maps help deliver better customer experiences for your clients and their customers—regardless of the industry. During the hands-on session with Mike, you will learn about the tools, their value and when to use them. Then, you’ll get first-hand experience by building a journey map with your peers. Finally, you will know, first-hand, how Journey Maps helps get everyone on the same page—and keeps them there.